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Warranty Information

TopsOnline provides a manufacturer's warranty for each product that we sell. To learn more about the manufacturer warranties included with each product, please choose your product from the list below.

IMPORTANT: Please inspect your item before you attempt installation, to make sure that you received the correct color and product for your car, and that no damage occurred to the product during shipment. Items which have been installed, or for which installation was attempted, may have their warranty claim refused under the provisions set forth on this page.

General Warranty Provisions (All Products)

IMPORTANT: Items will not be accepted for credit if installation was attempted. Only brand new items will be accepted in original box. Our product must be folded carefully and returned in the same condition it was received and in the original box. Please inspect your item before you attempt installation, to make sure that you received the correct color and product for your car, and that no damage occurred to the product during shipment. Items which have been installed, or for which installation was attempted, may have their warranty claim refused under the provisions set forth on this page.

For all products:

The manufacturer reserves the right to determine if a warranty claim is valid. The manufacturer may insist the item be returned to TopsOnline or the manufacturer for examination. Any abuse, misuse or damage caused by incorrect installation or improper cleaning is the responsibility of the purchaser. If a defective part is not returned as required, or if the manufacturer finds that the defect was not related to the manufacturer's workmanship or materials, then the manufacturer reserves the right to charge the full retail price of the replacement part provided as part of a warranty claim. All claims are calculated from date of purchase. Proof of purchase must be presented when claim is made. Additional Warranty Exclusions apply, and are noted as follows:

Warranty Exclusions

The manufacturer warranties provided by TopsOnline include the following Warranty Exclusions.

All products:

  • Installation: Failure to install products as originally installed may cause damage to the product. The manufacturer is not responsible for damage due to improper installation.
  • Alterations: Any changes in the product will void the product warranty.
  • Acts of GOD or Nature: The manufacturer will not be held responsible for damage caused by acts of God or nature.
  • Warranty applies only to the original purchaser.
  • All claims are calculated from the date of purchase.
  • All claims must be submitted with the original invoices.
  • There are no additional warranties or guarantees expressed or implied beyond what is in this page.
  • All returns are subject to a 10% restocking fee.
  • Sometimes special situations arise. These situations will be handled on an individual basis.
  • All incidental expenses for down time including, but not exclusive to reinstallation of the product, rental cars, vehicle storage, hotel stay, etc. are the sole responsibility of the purchaser and are not covered by the manufacturer's warranty.
  • Contact TopsOnline's customer service department within 60 days of receipt to obtain return authorization. TopsOnline and the manufacturer will not accept items returned without a return authorization.

Convertible Tops, Top Components, and Carpet Kits:

  • Shrinkage: All materials, whether canvas or vinyl, will experience some shrinkage and color fading due to the aging process of the material. The manufacturer is not responsible for shrinkage.
  • Thread: All Polyester threads will experience some level of fading over time. The manufacturer is not responsible for fading thread.
  • Top Frames: The manufacturer will not be responsible for damage to the product caused by a worn, misaligned or damaged top frame.
  • Incomplete installation: The manufacturer will not be responsible for damage caused by failure to install Side Cables, Top Pads and/or other necessary components.
  • Robbins Brand, Xtreme Brand, Bestop Brand, and Pavement Ends Brand products do not include a labor allowance as part of their warranty.

Seat Covers:

  • The manufacturer is not responsible for damage done during installation caused by the installer's inexperience or error.
  • The manufacturer is not responsible for damage caused by using inappropriate cleaning or conditioning chemicals.
  • The manufacturer is not responsible for tears or cuts caused by any accident, laceration due to negligent use of sharp objects on or around the seat cover, or owner abuse.

EZ ON, Robbins Brand, and GAHH Brand Convertible Top Warranty Provisions

EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand Convertible Tops and Accessories have different warranties. Those warranties are outlined here.

Warranties outlined herein are only applicable for products installed by a professional trim shop or professional upholstery shop. For Convertible Tops, Convertible Top Headliners, and related products, the manufacturer will void the warranty for any product that is not professonally installed; manufacturer defects are covered by the warranty in such cases. TopsOnline strongly recommends using a professional to install your product. The manufacturer is not responsible for damage due to improper installation.

Labor Allowance Information: Unless otherwise noted herein or on the product page, if within eighteen (18) months from the date of purchase by the original owner, an EZ ON Auto Tops Brand, or Robbins Brand, or GAHH Brand convertible top product is found to be defective under the terms of this warranty, and if that product was originally installed by a professional installer approved by the respective manufacturer (EZ ON Auto Tops, Robbins, or GAHH), and if replacement on the vehicle is required, the manufacturer (EZ ON Auto Tops, or Robbins, or GAHH) will pay a labor allowance to offset a portion of the labor, up to, but not more than, 100% of the labor cost. The amount of labor allowance will be determined by multiplying the manufacturer's estimated installation hours by the manufacturer labor rate in effect at the time of the replacement installation. Any labor allowance paid will be remitted to the trim shop which performed the re-installation work and will not be paid to the purchaser directly.

Product-specific details for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand products are detailed below.

Convertible Tops

In addition to the information above:

  • EZ ON Auto Tops Brand Convertible Tops are guaranteed for thirty six (36) months.
  • Robbins Brand Convertible Tops are guaranteed for sixty (60) months.
  • GAHH Brand Convertible Tops are guaranteed for sixty (60) months.
  • The following are covered under the warranty: Cracking, de-lamination of the seams, excessive shrinkage, and severe discoloration.
  • TopsOnline provides the manufacturer's warranty (from EZ ON Auto Tops, Robbins, and GAHH), which warrants convertible tops and accessories, including convertible top window sections, top pads, and top cables, to be free from defects in materials and workmanship at the time of shipment from our premises.
  • If one of the products manufactured should fail or be unacceptable due to defect in manufacturing, any and all adjustments will be done based on description specified above from time of purchase.
Convertible Tops with Window (and Convertible Top Window Sections)
  • Glass Windows:
    • For EZ ON Brand convertible top products with glass windows: Unless otherwise noted on the specific product page, the bond to the glass rear window assemblies is covered for thirty-six (36) months. The following is covered under the warranty: separation of the bond between the convertible topping material and glass.
    • For Robbins Brand and GAHH Brand convertible top products with glass windows: Unless otherwise noted on the specific product page, the bond to the glass rear window assemblies is covered for sixty (60) months. The following is covered under the warranty: separation of the bond between the convertible topping material and glass.
    • There is no warranty for breakage during and after installation.
Plastic Windows:
  • Robbins Brand and GAHH Brand Plastic (vinyl) Windows are guaranteed for sixty (60) months; EZ ON Brand Plastic (vinyl) Windows are guaranteed for thirty-six (36) months. The following are covered under the warranty: separation of the bond between the convertible topping material and the plastic, as well as the zipper (if applicable).
  • There is no warranty for scratches, cracking, discoloration or degradation of the plastic during & after installation.
Headliners

In addition to the information above, TopsOnline provides the manufacturer's warranty for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand convertible top headliners for twelve (12) months. The following are covered under the warranty: de-lamination of the seams, and cracking or breaking of plastic components sewn on the headliner. No labor allowance is included for headliners from any of these manufacturers (EZ ON Auto Tops, Robbins, and GAHH).

Convertible Top Pads, Convertible Top Padding, Convertible Top Cables, and Convertible Top Tension Straps

In addition to the information above, TopsOnline provides the manufacturer's warranty for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand convertible top pads, convertible top padding, convertible top cables, and convertible top tension straps for twelve (12) months. The following are covered under the warranty: de-lamination of seams, and cracking or breaking of components due to manufacturing defects. No labor allowance is included for convertible top pads, convertible top padding, convertible top cables, nor convertible top tension straps from any of these manufacturers (EZ ON Auto Tops, Robbins, and GAHH).

Boot Covers, Tonneau Covers, and Well Liners

In addition to the information above, TopsOnline provides the manufacturer's warranty for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand boot covers, tonneau covers, and well liners for twelve (12) months. The following is covered under the warranty: de-lamination of the seams. No labor allowance is included for boot covers, tonneau covers, nor well liners from any of these manufacturers (EZ ON Auto Tops, Robbins, and GAHH).

All Warranty Exclusions outlined in the General Warranty Provisions apply; please read them carefully.

Bestop and Pavement Ends Brand Convertible Top Warranty Provisions

Bestop Brand and Pavement Ends Brand Convertible Tops and Accessories have identical warranties. Bestop Brand and Pavement Ends Brand warrant each new Convertible Top to the original owner as follows:

FOR A PERIOD OF THREE (3) YEARS FROM THE DATE THE UNIT IS DELIVERED TO THE FIRST RETAIL PURCHASER, THE FOLLOWING ARE ELIGIBLE FOR COVERAGE UNDER WARRANTY:

  • Cracking or breaking of plastic components (excluding plastic windows)
  • Delamination of the deck seams
  • Failure of the stitching (excluding fading)
  • Delamination of the topping material
  • Delamination of the bond between the topping material and the plastic or glass window
  • It is important to note that no labor allowance is included under these warranty provisions.

ITEMS NOT COVERED UNDER WARRANY FOR ANY PERIOD:

  • Rips, tears, or discoloration of the topping material
  • Seals and gaskets
  • Dealer and/or purchaser installed parts and accessories
  • Removal and re-installation on the vehicle
  • Glass window breakage or cracking
  • Zippers and fasteners
  • Plastic window scratching, fading, cracking, hazing or discoloring

CERTAIN CONDITIONS WILL VOID ALL WARRANTY.

  • These conditions include:
    • use for any purpose other than normal private use including rental and promotion
    • altering the convertible top in any manner without written approval of the manufacturer
    • misuse, negligence or accident
    • installation of any part or accessory without written approval from the manufacturer

CLAIM PROCEDURE

If a part fails, the purchaser must contact the selling dealer or installer to determine if the failed part is covered under the terms of this warranty. The dealer will then contact Bestop or Pavement Ends to process the warranty. The manufacturer will determine if the claim is covered by this warranty and if so, will ship a replacement top to the dealer. The owner will be responsible to pay the deductible charges, if any, to the selling dealer. If it is impractical for the purchaser to return to the selling dealer, then the purchaser may contact the manufacturer's Technical Assistance Help Desk to determine warranty eligibility. Labor costs to replace defective parts are the responsibility of the purchaser.

CONDITIONS AND LIMITATIONS

  • This warranty is subject to certain conditions and limitations including, but not limited to, the following:
    • Any part of a convertible top that is found to be defective under the terms of this warranty will be repaired or replaced using either new or reconditioned parts at the discretion of the manufacturer.
    • In determining what constitutes a failure under the terms of this warranty the decision of the manufacturer shall be final.
    • This warranty is extended to the original purchaser only and is not transferable to subsequent purchasers.
    • The manufacturer does not accept any responsibility in connection with the installation of any of its products by its dealers or agents.
    • The manufacturer does not undertake responsibility to any purchaser for warranty express or implied by any of its dealers, distributors or agents beyond that which is contained herein.

Without regard to an alleged defect of its products the manufacturer, under any circumstances, does not assume responsibility for loss of time, inconvenience, revenue, or other consequential damage including, but not limited to, expenses for telephone, food, lodging, travel, loss or damage to the vehicle the products are installed on or loss or damage to personal property of the purchaser or user of the products.

All Warranty Exclusions outlined in the General Warranty Provisions apply; please read them carefully.

Seat Covers

Seat Covers for Mercedes, Jaguar, Porsche Vehicles

In addition to the information above, TopsOnline provides the manufacturer's thirty-six (36) month warranty on seat covers. The manufacturer warrants all seat covers, and any related trim parts purchased from TopsOnline with the seat covers, to be free from defects in materials and workmanship at the time of shipment from our premises.

  • The following is specifically covered by this warranty:
    • Defects in workmanship or defective materials.
    • Premature wear-through/cracking of the seating surfaces.
    • Shipping costs to us and back to you for repair or replacement.
  • Warranty is extended to the first purchaser and is not transferable to subsequent owner.
  • Because dye lots on leather & vinyl are different from batch to batch, color matches for repairs or replacement parts are not guaranteed to be exact.
  • The manufacturer reserves the right to repair rather than replace any defective part.
  • Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.

Items will not be accepted for credit if installation was attempted. Only brand new items will be accepted in original box. The product must be folded carefully and returned in the same condition it was received and in the original box.

All Warranty Exclusions outlined in the General Warranty Provisions apply; please read them carefully.

Carpet Kits

In addition to the information above, TopsOnline provides the manufacturer's thirty-six (36) month warranty on carpet kits. The manufacturer warrants its carpet kits to be free from defects in materials and workmanship at the time of shipment from our premises.

  • If one of the products manufactured should fail or be unacceptable due to a defect in the manufacturing, any and all adjustments will be prorated from time of purchase.
  • The manufacturer guarantees its carpet kits against material failure (cracking, delaminating, excessive shrinkage and severe discoloration.) for thirty-six (36) months.
  • Warranty applies only to the original purchaser.

Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.

All Warranty Exclusions outlined in the General Warranty Provisions apply; please read them carefully.

Vinyl Landau Tops

In addition to the information above, TopsOnline provides the manufacturer's sixty (60) month warranty on vinyl landau tops.

  • The following is specifically covered by this warranty:
    • The manufacturer warrants all vinyl landau tops to be free from defects in materials and workmanship at the time of shipment to the customer. No other warranties are expressed or implied.
    • Warranty is extended to the first purchaser and is not transferable to any subsequent owner.
    • The manufacturer reserves the right to repair rather than replace any defective part.
    • Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.
  • If an item is being returned due to improper fit, the customer must also include the factory original for comparison with our patterns. Failure to do so will void any return due to fitment opportunity.

All Warranty Exclusions outlined in the General Warranty Provisions apply;please read them carefully.

Automotive Headliners

In addition to the information above, TopsOnline provides the manufacturer's twelve (12) month warranty for foam backed material on ABS headliners, and the manufacturer's thirty-six (36) month warranty on cut-and-sewn automotive headliners.

  • The following is specifically covered by this warranty:
    • The manufacturer warrants all automotive headliners to be free from defects in materials and workmanship at the time of shipment to the customer. No other warranties are expressed or implied.
    • Warranty is extended to the first purchaser and is not transferable to any subsequent owner.
    • The manufacturer reserves the right to repair rather than replace any defective part. The manufacturer's warranty is void if the product is damaged due to improper installation; TopsOnline strongly urges purchasers to use the services of a professional automotive upholstery shop when installing your product.
    • Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.
  • If an item is being returned due to improper fit, the customer must also include the factory original for comparison with our patterns. Failure to do so will void any return due to fitment opportunity.

All Warranty Exclusions outlined in the General Warranty Provisions apply;please read them carefully.

Weather Seals and Weatherstripping

In addition to the information above, TopsOnline provides the manufacturer's fifteen (15) year warranty on weatherstripping products. The following is covered under this warranty:

  • Failure of the weather seal due to manufacturing defects.
  • Warranty applies to the original purchaser only and is not transferable.

All Warranty Exclusions outlined in the General Warranty Provisions apply;please read them carefully.

How to File a Warranty Claim

TopsOnline makes it easy to file a claim for products you purchased from us. Simply follow these steps and TopsOnline will work to serve you and process your warranty claim.

  1. Please review the warranty information for your product (above), including warranty exclusions.
  2. If you are the original purchaser of the product, if you are not subject to a warranty exclusion, and if you are still within the warranty period described for your product, please gather your original order information and proof of purchase.
  3. Next, take pictures of your product for submission to TopsOnline - click here for an example for a convertible top.
  4. Be sure your images are not smaller than 800 x 450, and not larger than 1200 x 675.
  5. Once you have your images in hand, please email them to us at warranty@topsonline.com.
  6. Have questions? Contact our Customer Service Department at warranty@topsonline.com or at (818) 786-2474 and we will help you!


Convertible Tops

Chrysler Sebring Convertible Tops

The Chrysler Sebring (sold as the Chrysler Cirrus in Mexico) is a mid-size coupe produced by Chrysler from 1995-2010. This affordable car has been a popular favorite over the years, which has kept the Chrysler Sebring sales strong. When replacing your Chrysler Sebring convertible top, be sure to choose the correct model year in order to get the right Sebring top for your model.

Ford Mustang Convertible Tops

The Ford Mustang is one of Ford's most enduring models. The Mustang is one of the original muscle cars: it created the "pony car" class of powerful sports car coupes. Originally introduced in 1964 at the New York World's Fair, the Ford Mustang - including the Mustang convertible top models - is Ford's third oldest nameplate still in production. The Shelby Mustang has a loyal following among enthusiasts and collectors. Shopping for a Shelby Mustang convertible top or a Ford Mustang convertible top? Check out our selection!

Mazda Miata Convertible Tops

The Miata (also known as the Mazda MX5) was introduced in 1989 and quickly became an immensely popular two-seater convertible roadster. The Miata's small size, light weight, and power hearkened back to popular small sports cars of the past, like the Austin-Healey Sprite and the Lotus Elan. Drop the Mazda Miata convertible top and get ready to have a blast! No less an authority than Jeremy Clarkson has said that "if you want a sports car, the MX-5 is perfect."

Nissan Convertible Tops

Nissan's Z-Car line, which includes the Nissan 350Z convertible top, is one of the world's bestselling sports car lines with over 2 million cars sold. Nissan cars have garnered a well-deserved reputation for being dependable, reliable, and affordable, ever since the Datsun 280Z (sold as the Fairlady outside the United States) took the world by storm.

Porsche Convertible Tops

The Porsche 911 and Porsche Boxster are two of the most popular and enduring consumer sports cars available today. The Porsche 911 convertible top was introduced as the Porsche 911 Cabrio in 1984. The Porsche 986, also known as the Porsche Boxster, no doubt counts the Boxster convertible top as part of its resounding success.

Toyota Convertible Tops

The Toyota Celica is one of Toyota's best-selling cars. It is available in a wide variety of body styles, but the Celica convertible top (ASC conversion) has been one of the most popular throughout the years. The MR2 Spyder convertible top is also a fun and sporty vehicle. The MR2 Spyder soft top is as entertaining as it is economical.

VW Convertible Tops

VW convertible top models include the convertible Beetle and the convertible Golf (sold as the VW Rabbit in the United States). The VW cabrio top is definitely part of the appeal of this long-lasting brand, ensuring VW's reputation as one of the best car manufacturers in the world.